Shipping & Delivery Policy

Effective Date: 30 August 2026

BANDITK9 Shipping & Delivery Policy

BANDITK9 offers a range of handmade, made-to-order and carefully selected dog training equipment and

apparel. We aim to process orders as quickly as possible while allowing enough time for handmade and

customised items to be made properly.

This Shipping & Delivery Policy explains how we process, ship, and deliver your order.

1. Order Processing

Orders are processed after payment has been received in full.

Unless otherwise stated on the product page:

• Standard orders are generally dispatched within 2–5 business days.

• Handmade, custom-made, or personalised products may require an additional 5–10 business

days of production time before dispatch.

• Processing times may increase during peak periods, product launches, sales, or public holidays.

Note: Processing time refers to manufacturing and packaging and is separate from actual

transit/shipping time.

2. Shipping Methods

BANDITK9 ships using reputable postal and courier services, including Australia Post and other

trusted carriers.

• Available shipping options and rates are displayed during checkout.

• Tracking information will be provided via email once your order has been dispatched.

3. Delivery Timeframes

Estimated delivery times vary depending on your location and selected shipping method.

Typical delivery estimates within Australia are:

• Standard Shipping: 2–8 business days

• Express Shipping: 1–4 business days

These timeframes are estimates provided by our carriers and are not strict guarantees.

Delivery times commence from the date your order is dispatched, not from the date it is placed.

While BANDITK9 is not liable for unexpected delays caused by shipping carriers (such as severe

weather, high parcel volumes, or remote delivery challenges), we are committed to ensuring your

goods arrive safely and within a reasonable timeframe. This does not affect your rights under the

Australian Consumer Law.

4. Shipping Costs

Shipping charges are calculated automatically during checkout based on:

• Parcel size and total weight

• Delivery destination

• The specific shipping service selected

All final shipping costs will be clearly displayed before you complete your payment.

5. Incorrect Shipping Address

Customers are responsible for ensuring the delivery address provided at checkout is complete,

accurate, and up to date.

If you notice an error:

• Contact us immediately. If your order has not yet been dispatched, we will update the address for

you.

• Once an order has been dispatched, we cannot alter the delivery details.

If a parcel is returned to sender due to an incorrect or incomplete address provided by the customer,

additional shipping charges will apply before the item can be resent.

6. Lost, Delayed, or Damaged Parcels

If your parcel has not arrived within the expected delivery timeframe, please contact us as soon as

possible so we can assist by investigating the shipment with the carrier.

If your order arrives damaged, please notify us as soon as possible (ideally within 7 days of delivery)

and provide photographs of:

• The damaged product

• The external packaging

• The shipping label

This allows us to promptly lodge a claim with the carrier.

Where appropriate, and in accordance with the Australian Consumer Law, we will work with you to

determine an appropriate remedy, which may include a repair, replacement, or refund.

7. Risk and Ownership

Ownership of the goods transfers to you once full payment has been received by BANDITK9.

Risk in the goods passes to you once the goods have been delivered to the delivery address you

nominated when placing your order, subject to your rights under the Australian Consumer Law.

8. International Orders

International shipping is not currently available as a standard offering. If you are located outside

Australia and are interested in placing an order, please contact us before purchasing to discuss

available options.

Where international shipments are arranged:

• Customers are solely responsible for any applicable customs duties, import taxes, local

government charges, or customs clearance fees.

• BANDITK9 has no control over these charges, and they are not included in our product pricing or

standard shipping costs.

9. Multiple Shipments

Where an order contains multiple items (for example, a mix of ready-to-ship gear and custom-made

apparel), BANDITK9 may ship items separately to get your order to you as quickly as possible.

There will be no additional shipping charge for split shipments unless expressly agreed with you

beforehand.

For any shipping, delivery, or tracking enquiries, or questions about this Shipping & Delivery Policy, please contact BANDITK9 using the contact details provided on our website or fill out our Enquiry form

This Shipping & Delivery Policy should be read together with our Returns, Refunds & Warranty Policy, Privacy

Policy, and Website Terms & Conditions.

Nothing in this Shipping & Delivery Policy excludes, restricts, or modifies any rights or remedies you may have

under the Australian Consumer Law.